FQAs

Updated on,29th September 20

What’s the status of my order?

Message our customer service team at Customer@LapinAigle.com, and we would like to answer your question regarding the order.

Where can I get 20% off promo code?

Thanks for your interests and you could use code:WOFH for 20% off.

Can I get free shipping?

Unfortunately, we don’t offer free shipping for those dumbbells. It is very expensive to ship out those heavy weight, and we already covered most of the cost. Hope you understand :).

What should I do if the case was broken?

we would like to send you a new case as soon as possible.

What should I do if some parts are missing?

Take some pictures and send to our customer service team. We would like to help you fix the problem.

Where do you guys locate?

We are in 10853 Venice Blvd., Los Angeles, Ca, 90034.

How long does shipping take?

1-3 business days for the west coast, and 4 business days for the east coast after they are shown in transit.

What’s your return policy?

Within 10-DAYS, and shipping is not included.

When can I pick up 110lbs dumbbells?

We are trying our best to get your order ready, and you will get a notification once it’s ready to get picked up.

When can I pick up 66lbs dumbbells?

We are trying our best to get your order ready, and you will get a notification once it’s ready to get picked up.

What happened if my package got damaged and sent back to you?

Damaged items must be reported within 7 days of delivery. 

Where is the pickup location?

We just relocated recently, and our new address will be 10853 Venice Blvd, Los Angeles, 90034.

(The individual warehouse behind Tara's Himalayan Cuisine)

Is parking available for the pickup?

Yes!

Where do you manufacture your products?

Our manufactory locates in China, and our warehouse locates in Los Angeles

Can I expedite the shipping for 110lbs dumbbells ?

Unfortunately, they are in high demand and got sold out very fast. We are not able to expedite the shipping.

Do you guys only ship to the U.S.?

We also ship to Canada.